Contact the Background Checks Team

Have questions about the background check process?

We’re happy to help.

  • Email us:
  • Call us: 860-500-4466 – se habla español
  • Fax us: 860-326-0555

For general questions

Email us at

For questions about the OEC Roster or BCIS database

Submit a support ticket with our Help Desk

Be sure to include your license number, phone number, and the names and dates of birth of any staff members you have questions about.

For questions about fingerprinting:

Call 211 Child Care at 800-505-1000 for free digital fingerprinting or visit their website.

Call the Department of Emergency Services and Public Protection (DESPP) at 860-685-8480 or visit their website

Last updated December 21, 2021