Get Help with Background Checks

For questions about the background check process or requirements

  • Email us:
  • Call us: 860-500-4466 – se habla español
  • Fax us: 860-326-0555

When you email or call, be ready to provide your:

  • Name
  • Date of birth
  • Program name
  • License number
  • Email address (which you used to register in BCIS)

For problems logging into or using BCIS

Contact our Help Desk to open a new support ticket. Our team will get in touch as quickly as possible.

You can also use the Help Desk to track the progress of existing tickets and see your history of past requests.

For questions about digital fingerprinting

Call 211 Child Care at 800-505-1000 for free digital fingerprinting.

Last updated June 5, 2024