Anyone can file a formal complaint with OEC about a child care provider, early childhood education program, or camp — including a child’s parents or caregivers, neighbors, and program staff.
When possible, we recommend trying to talk to the provider directly before filing a complaint. Sometimes a simple conversation will resolve the problem.
Contact the Ombudsman
The OEC Ombudsman is a fair and confidential advocate who helps families and providers resolve problems with early childhood programs. She also focuses on ways to improve the state’s child care system. Learn more about the ombudsman.
Michelle Cook, Ombudsman
Phone: 860-996-0229
Email: Michelle.Cook@ct.gov
Make a complaint about a program
Below you’ll find contact information for filing complaints with different programs or departments. Some programs have their own complaint forms, which you can send in directly.
Birth to Three programs
- Call Connecticut Birth to Three at 866-888-4188 to file a complaint
- Learn about the dispute resolution process on the Birth to Three website
Child care programs or youth camps
- Use our online form to file a licensing complaint
- Or call the Office of Early Childhood (OEC) Licensing Complaint Line at 860-500-4450 (or 800-282-6063 toll-free)
Care 4 Kids programs
- Call 888-214-5437 to file a complaint about a Care 4 Kids program
- Or you can fill out the Care 4 Kids Hearing Request Form
Department of Children and Families (DCF)
- Call the DCF Office of the Ombudsman at 866-637-4737
Report child abuse or neglect
If you suspect a child is being abused or neglected, call the Department of Children and Families at 800-842-2288.
If the abuse or neglect is happening at a child care program or camp, please also call OEC’s Licensing Division at 860-500-4450 (or 800-282-6063 toll-free).
Report discrimination or bias
Have you, your child, or your family been treated differently or unfairly because of your race, ethnicity, gender, or ability?
Speak with the Connecticut Commission on Human Rights and Opportunities
The Commission helps people who have complaints about discrimination or bias related to their jobs, housing, or state services. Keep in mind that there are deadlines for filing complaints.
Call the Commission at 860-541-3400
Visit their website to learn more about the complaint process.