Care 4 Kids and COVID-19: Frequently Asked Questions (FAQ)

Last updated May 1, 2020

The Office of Early Childhood (OEC) is providing fiscal assurances to providers of early care and education services to ensure stability of programs during this very challenging COVID-19 situation, and to assure a supply of care after the Public Health Emergency.

We are very appreciative of all the work our Care 4 Kids providers are doing to keep their doors open to care for children whose families are in need of care. We also realize that many dedicated providers have had to close their doors. 

This FAQ is intended to provide answers to many important questions we have received from Care 4 Kids families and providers. We will continue to update this FAQ as new questions arise.

Questions from families

F1. My child’s center is closed and I had to find another provider to care for my child. Do I still need to pay a family fee to the center that closed? 

No. The family fee will be applied to the new provider caring for your child while the center is closed. 

F2. Will both of my providers receive a payment even if one provider is closed?

Yes. Both providers will receive payments. The payments will be calculated based on enrollments for that payment month even if the provider is closed.    

F3. I have an alternate care provider due to COVID-19 because my regular child care provider is closed. Will my new provider be paid the full reimbursement amount, or will I be responsible for the first 20 hours of care?

The new alternate provider will be paid the full reimbursement amount and families will not be responsible for the first 20 hours of care. 

F4. Will I be responsible to pay my alternate care provider a family fee?

The Care 4 Kids family fee payment arrangements are between the family and the provider. The Care 4 Kids family fee will be applied to the new alternate care provider.

F5. Are Care 4 Kids family fees being eliminated through June 30, 2020?

No. The Care 4 Kids family fee payment arrangements are between the family and the provider. The Care 4 Kids family fee will be applied to all certificates.

F6. If I am not working due to COVID-19, will I lose my Care 4 Kids eligibility? 

No. Your Care 4 Kids eligibility is granted until your redetermination. During the declared COVID-19 emergency, Care 4 Kids will require you to report job loss.

F7. If I lose my job due during the declared COVID-19 emergency will my Care 4 Kids family fee be adjusted?

Yes. When you report your job loss Care 4 Kids will adjust your family fee to reflect the change in your household income. A new certificate will be sent to you and your provider with the adjusted family fee.

F8. If I am not working due to COVID-19, and my redetermination is due, will I still be eligible for Care 4 Kids?

Yes. Families who are up for redetermination in March, April, or May will be provided an extension of eligibility for 3 months. 


Questions from providers

P1. If I am providing additional hours of care due to COVID-19 for a currently enrolled family, do I report the additional hours on my invoice?

No. Providers will need to submit a revised Parent Provider Agreement (PPA) to document the change in care schedule.

P2. Will I continue to receive monthly payments if my program is closed due to COVID-19?

Yes. Provider payments will be calculated based on enrollments for that payment month even if the provider is closed.Providers must submit the monthly invoice and will be paid based on March enrollment.

P3. Can I bill for children who are still enrolled, but not currently attending care?

Yes. Payments will be calculated based on enrollments for that payment month even if the child is not attending.  Providers who remain open are required to report actual days a child attended on monthly invoices. Child absences will not impact provider payment.

P4. How will I get paid if my child enrollments increase or decrease during April, May, and June, 2020?

OEC Memo #13 dated March 26 told providers that they would receive the same level of funding as they received for March 2020 through the end of the fiscal year (June 30, 2020).

  • If your enrollment decreases during April, May, and/or June, you will receive the same payment as you received for March 2020. For April, May, and June invoices, you will receive 2 payments:
    • One payment based on the enrollment submitted during that month
    • A second payment to account for the decrease in enrollment that will equal the March payment
  • If your enrollment increases during April, May, and/or June, you will be paid based on the invoices you submit for the enrolled children for these months. Your payment will never be lower than what you received in March.  

P5. Are provider child capacity limits being waived?

No. Provider child capacity limits are not being waived. Additional information on licensing regulation can be found in OEC’s COVID-19 memo #15.