Care 4 Kids and COVID-19: Frequently Asked Questions (FAQ)

The Office of Early Childhood (OEC) is providing fiscal assurances to providers of early care and education services to ensure stability of programs during this very challenging COVID-19 situation, and to assure a supply of care after the Public Health Emergency.

We are very appreciative of all the work our Care 4 Kids providers are doing to keep their doors open to care for children whose families are in need of care. We also realize that many dedicated providers have had to close their doors. 

This FAQ is intended to provide answers to many important questions we have received from Care 4 Kids families and providers. We will continue to update this FAQ as new questions arise.

Questions from families

F1.  Will C4K pay for families who home school their school-age children?

No, C4K will only pay for a provider who provides care during school hours for school age children who participate in distance or hybrid learning through a public or private school.    

F2. My child’s center is closed and I had to find another provider to care for my child. Do I still need to pay a family fee to the center that closed? 

No. The family fee will be applied to the new provider caring for your child while the center is closed. 

F3. I have an alternate care provider due to COVID-19 because my regular child care provider is closed. Will my new provider be paid the full reimbursement amount, or will I be responsible for the first 20 hours of care?

The new alternate provider will be paid the full reimbursement amount and families will not be responsible for the first 20 hours of care. 

F4. Will I be responsible to pay my alternate care provider a family fee?

The Care 4 Kids family fee payment arrangements are between the family and the provider. The Care 4 Kids family fee will be applied to the new alternate care provider.

F5. If I am not working due to COVID-19, will I lose my Care 4 Kids eligibility? 

No. Your Care 4 Kids eligibility is granted until your redetermination. During the declared COVID-19 emergency, Care 4 Kids will require you to report job loss.

F6. If I lose my job due during the declared COVID-19 emergency will my Care 4 Kids family fee be adjusted?

Yes. When you report your job loss Care 4 Kids will adjust your family fee to reflect the change in your household income. A new certificate will be sent to you and your provider with the adjusted family fee.

F7. If I am not working due to COVID-19, and my redetermination is due, will I still be eligible for Care 4 Kids?

Yes. For redeterminations due on or after June 1, 2020, through the duration of the declared state of emergency, a family who indicates that he or she is unemployed as a result of a termination, furlough, or other job loss circumstance that occurred on or after March 1, 2020 will be eligible.


Questions from providers

P1. Will providers be approved to care for school-age children who are participating in distance or hybrid learning offered through their public or private school? 

Yes, school-age children will be eligible for care during school hours if they are in distance or hybrid learning while in care.

  • Distance learning is defined as: if a child is enrolled in a public or private school and the child and the instructor are in different locations during the instruction. 
  • Hybrid learning is defined as: if a child is enrolled in a public or private school and the curriculum and instruction are provided by using a combination of in-person and distance learning. 

P2. If I am providing additional hours of care due to COVID-19 for a currently enrolled family, do I report the additional hours on my invoice?

No. Providers will need to submit a revised Parent Provider Agreement (PPA) to document the change in care schedule.

P3. Are provider child capacity limits being waived?

No. Provider child capacity limits are not being waived. Additional information on licensing regulation can be found in OEC’s COVID-19 memo #15.

Last updated November 9, 2020